Returns

Every RampDirect ramp is made to order to your measurements.

Change of mind

Because each ramp is custom made, we can’t accept returns for change of mind, or where the measurements you supplied were incorrect.

Faulty or incorrect ramps

If your ramp is faulty, isn’t what you ordered, or isn’t fit for its purpose, contact us through our Contact page with your details and a photo of the problem, and we will arrange a repair, replacement or refund as the Australian Consumer Law requires.

12-month warranty

We also warrant your ramp against defects in materials and workmanship for 12 months from delivery. To claim, contact us through our Contact page.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.