Frequently Asked Questions
What if I measure incorrectly?
We offer one free re-cut within 10 mm.
Can I use this if I am an NDIS participant?
Yes. Threshold ramps are a common home accessibility item. If you’re an NDIS participant, check with your plan manager or OT whether it can be funded under your plan.
Is this suitable for wheelchair use?
We design with AS 1428.1 gradient guidance based on provided depth.
Will it work with my Roomba / Roborock / Ecovacs?
Usually yes for typical threshold lips when depth allows.
Do you ship to regional Australia?
Yes, Australia-wide. Shipping is a flat $14, and free on ramps $150 and over. Shipping is a flat $14, and free on ramps $150 and over.
Can I remove it if I am renting?
Yes, adhesive option is removable.
What is the maximum lip height you can accommodate?
Typically up to 60 mm custom.
Do you offer returns?
Because every ramp is made to your measurements, we can’t accept returns for change of mind or for measurements that were supplied incorrectly. If your ramp is faulty or isn’t what you ordered, you’re covered by the Australian Consumer Law. See our Returns page.